Support

Help with the Anilla iPhone app. Write to info@ogydigital.com and a person replies, usually within two working days.

Subscriptions

• Restore a purchase: tap Restore on the Anilla Pro screen, or Settings → Restore purchases. Use the same Apple Account you bought with.
• Cancel or change plan: iPhone Settings → your name → Subscriptions → Anilla. Cancel at least 24 hours before the trial or period ends.
• Refunds: Apple handles refunds at reportaproblem.apple.com.

Your catalogue

• Everything you add is stored on your iPhone. There's no account, so we can't see or recover it for you.
• Back up: Settings → Export JSON backup, and save the file somewhere safe. Settings → Restore from a JSON backup adds anything missing and never overwrites what's already there.
• Moving to a new iPhone: export a JSON backup on the old phone, then restore it on the new one.

Box codes

Since 2000 the stamp under a Cuban box is the factory code, then a Spanish month and a two-digit year, for example EL ABR 19. Our box-code guide explains the formats. Anilla reads codes to help you catalogue; it doesn't certify that a box is genuine.

Delete your data

Delete a box or humidor inside the app, or delete the app to remove everything on that phone. If you joined our old waitlist and want that record removed, email us.